<ul><li id="isPasted">Please request a reserved seat up to 5 hours before departure.&nbsp;</li><li>Passengers who have not reserved a seat will have their seats decided automatically at the time of the check in. &nbsp;If you wish to be seated next to a travel companion, a reserved seat is recommended.&nbsp;</li><li>It is not possible to change seats or make requests, even at the airport check-in counter.&nbsp; Thank you for understanding.&nbsp;</li><li>It is possible to purchase a reserved seat via the Air Japan website (computer website/smartphone website). Advance reserved seats cannot be purchased at the contact centers. Thank you for understanding.&nbsp;</li></ul>

"After the purchase, advance reserved seats cannot be canceled nor can the fee be refunded at the customer’s request.

Your seat will be selected automatically if you check-in without assigning a seat in advance, and you may not sit together with your companion.
 
After seats have been reserved and assigned, there is an additional seat assignment fee every time the seating allocation is changed."

Advance reserved seat fees differ according to the seat category.&nbsp;

In accordance with the Ministry of Land, Infrastructure, Transport and Tourism guidelines (issued on April 1, 2021), passengers seated in the front rows of the front/center/back sections of the aircraft near the emergency exits must fulfill all of the following requirements.&nbsp;<ul><li id="isPasted">Persons aged 15 years or above.&nbsp;</li><li>Persons who are not accompanied by children aged under 12 years.&nbsp;</li><li>Persons who do not require assistance from a travel companion or airline staff when boarding the aircraft.&nbsp;</li><li>Persons who do not require assistance from a travel companion to evacuate in the event of an emergency evacuation.&nbsp;</li><li>Persons who are capable of opening/closing the aircraft doors and otherwise assisting cabin crew in the event of an emergency evacuation.&nbsp;</li><li>Persons who are not pregnant (28 days or less until due date)&nbsp;</li><li>Persons who are capable of conversing in Japanese or English.&nbsp;</li><li>Persons who understand the emergency procedures guidance and cabin crew’s directions and are capable of orally conveying this information to other passengers.&nbsp;</li><li>Persons who will follow the directions of the cabin crew.&nbsp;</li><li>Persons who consent to assisting cabin crew in the event of an emergency evacuation.&nbsp;</li></ul>

<ul><li id="isPasted">Children aged between 0 and 6 years occupying seats are always provided seats next to an accompanying adult.&nbsp;</li><li>Adults accompanying children 0-6 years old are required to pay for advance reserved seats, but free of charge for children aged between 0 and 6 years. &nbsp;(Except for seats with more legspace in the front, center, and rear.)&nbsp;</li></ul>

For a fee, you can choose your seat on the aircraft in advance.

Paid advance assigned seating service

<ul><li id="isPasted">When checking baggage, check-in baggage fees apply from the first piece of baggage. Please refer to the <a href="https://www.flyairjapan.com/files/173fa39d6074eb6e8815fc941810f83778afa8b5388b07eb90b493defa6a9590" rel="noopener noreferrer" target="_blank">Check-in Baggage Fee Chart (PDF)</a> for fees.</li><li>After purchase, the check-in baggage service cannot be canceled nor can the fee be refunded at the customer’s request.&nbsp;</li><li>Up to five pieces of baggage meeting the stipulated size requirements (total length of three sides is 203 cm or less) may be checked in.&nbsp;</li><li>The maximum weight of each piece of checked baggage is 23 kg and an overweight charge will be applied for each piece. (the maximum weight per piece is 32 kg and a separate overweight charge will be applied for pieces weighing between 23 kg and 32 kg.)</li><li>Fees differ for additions at the time of ticket purchase and after ticket purchase. &nbsp;Please refer to the <a href="https://www.flyairjapan.com/files/173fa39d6074eb6e8815fc941810f83778afa8b5388b07eb90b493defa6a9590" rel="noopener noreferrer" target="_blank">Check-in Baggage Fee Chart (PDF)</a> for more information.</li></ul>

<ul><li id="isPasted">When checking in sporting equipment, the special baggage fee applies from the first piece of baggage. &nbsp;<a href="https://www.flyairjapan.com/files/173fa39d6074eb6e8815fc941810f83778afa8b5388b07eb90b493defa6a9590" rel="noopener noreferrer" target="_blank">Check-in Baggage Fee Chart (PDF)</a></li><li>Special baggage fees must be purchased at least 24 hours prior to departure.&nbsp;</li><li>After purchase, the check-in baggage service cannot be canceled nor can the fee be refunded at the customer’s request.&nbsp;</li><li>This service applies to the following sporting equipment. (Regular check-in baggage fees apply to sporting equipment that is not listed here.)&nbsp;<ul><li>Bicycles&nbsp;</li><li>Golf (regarded as sporting equipment regardless of the number of clubs)&nbsp;</li><li>Skis (Skis and Boots)</li><li>Snowboards (Snowboards and Boots)</li><li>Surfboards&nbsp;</li></ul></li><li>The size regulations for acceptable items are as followsSize: The sum of the three dimensions must not exceed 250 cm, but the longest dimension must not exceed 220 cm.Weight: up to 32 kg</li><li>In order to secure loading space, customers who plan to check-in bicycles, surfboards, skis, or snowboards are kindly requested to inform the contact center of their sizes in advance.</li><li>If you do not declare the size of your sports equipment in advance, we may not be able to secure space for it to be loaded, and you may not be able to load it even if you have paid for it.&nbsp; </li></ul>

<ul><li id="isPasted">Please contact the airport staff when you arrive for damage discovered when you arrive. Under the attendance of the staff, we will judge whether or not compensation is possible.</li><li>We are not responsible for unavoidable damage during transportation.</li><li>Damage of bags that do not affect the contents will not be covered by compensation. In addition, the contents of the bag will not be covered by compensation.</li><li>No packing materials are available at the airport. If you leave the fragile items such as musical instruments, sports equipment, ceramics, glass products, and liquor bottles, please pack it yourself for aviation transportation yourself.</li><li>We are not responsible for not only fragile ones, but also for damage due to insufficient packaging and partially lost.</li></ul>

<ul><li id="isPasted">Customers who leave their baggage should complete the boarding procedure with plenty of time.</li><li>Depending on the amount of installation, you may not be able to leave it.</li><li>We do not offer packing items such as vinyl cover, so if you need it, please prepare it yourself.</li><li>When picking up baggage, please check your baggage replacement certificate and baggage tag number.</li><li>Please check the packaging status by yourself when you leave fragile baggage.</li><li>We do not provide "through baggage service (service to carry your baggage from the departure point to the final destination)". If you are boarding for two or more sections, please leave at the departure area for each section and receive it at the arrival area.</li><li>There are items such as dangerous items that are prohibited or restricted. For details, please check <a href="/service/in-flight/baggage">About carry-on baggage</a>.</li></ul>

Here we provide information about check-in baggage.

Check-in baggage

Please refer to the information in the seat seat, select the plan, and purchase.

Equipment that can connect to wireless LAN, such as your smartphone, tablet terminal, and laptops.

Credit card only (VISA / Master / Discover / AMEX / JCB / Diners)

<ul><li id="isPasted">This service uses wireless LAN technology. As a result, the access of this service may be in charge of communication and unauthorized access, as in the specifications of other wireless LAN spots that can access public access. When using this service, it is strongly recommended that you take security measures such as the terminal firewall and virus software for the use of this service.</li><li>The communication environment of the Internet line in the aircraft cannot achieve the speed and capacity of the communication as much as the ground.When using the attached file, downloading video content, or using online games, you may not be able to realize the communication status you expect.</li><li>We recommend that you send and receive text data on your smartphone / tablet device and use it to browse web pages.</li><li>There are areas that cannot be communicated in some countries, even above the countries that are displayed as available areas.</li><li>In addition, the line may be disconnected for unexpected reasons, such as domestic circumstances and weather conditions in the country.</li></ul>

<ul><li id="isPasted">This service uses wireless LAN technology. As a result, the access of this service may be in charge of communication and unauthorized access, as in the specifications of other wireless LAN spots that can access public access. When using this service, it is strongly recommended that you take security measures such as the terminal firewall and virus software for the use of this service.</li><li>For safety and other reasons, the Airjapan Wi-Fi service may be suspended. Please note that we are not responsible for the loss of data generated by using this service, damage such as device failure, etc.</li><li>Video streaming may not be supported.</li><li>We recommend that you disable automatic updates for applications and software running on the background.</li></ul>

The service provider, which is the inquiry, is described in the email sent to the e -mail address registered when using the service.

airjapanwifihelp@panasonic.aero(Japanese and English available）

&lt;Free dial/If you are from Japan/Japanese compatible&gt; 0120-921-918 *It cannot be used from IP phone.&lt;If you are from outside Japan/Japanese Compatible&gt; +81-3-4589-9497 *Call charges will be borne by the customer. *Japan time 9:00-17:30 (excluding weekends and holidays, except for the end of the year)&lt;English Compatible&gt; +1-949-204-4523 *Call charges will be borne by the customer. Japan time 9:00-17:30 (excluding weekends and holidays, except for the end of the year) AIRJAPAN's Internet connection service provider is Panasonic Avionics.For questions and opinions, please contact Panasonic Avionics Customer Care.

In -flight Internet connection service (paid).

Inflight Internet Connection Services

<ul><li>Please make meal reservations at least 24 hours before flights departing airport in Japan, at least 33 hours before flights departing from Bangkok, Singapore, and at least 28 hours before departing from Seoul.&nbsp;</li><li>Pre-purchase meals will be served after takeoff with water.</li><li>All meals will be served at the same time even if you have made multiple purchase.</li></ul>

"Charcoal-grilled-style Fluffy and Creamy Egg and Chicken Rice Bowl"
1,800 JPY  with water
Rice topped with egg and aromatic charcoal-grilled chicken pieces. 
Allergy Information: wheat, egg, dairy, shrimp, mackerel, soybean, chicken, sesame
Nutritional Information: Calories395kcal, Protein18.0g, Fat11.1g, Carbohydrates55.8g, Sodium chloride amount2.82g

Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: Narita→Seoul, Seoul→Narita

"Chicken Namban Rice Bowl served with Sunrise Tartar Sauce"
1,800 JPY  with water. Air Japan gives an original twist to popular local Miyazaki Prefecture dish Chicken Namban. 
Allergy Information:wheat, egg, dairy, soybean, chicken, gelatin, sesame
Nutritional Information:Calories465kcal, Protein17.9g, Fat12.6g, Carbohydrates69.9g, Sodium chloride amount3.36g
Applicable Routes: Narita→Bangkok & Singapore, Bangkok→Narita, Singapore→Narita
Not applicable Routes:Narita→Seoul, Seoul→Narita

"Salmon Teriyaki Rice Bowl"
1,800 JPY  with water
This dish of fatty salmon boiled in teriyaki sauce is the perfect match for rice.
Allergy information: wheat, egg, dairy, salmon, soybean, gelatin, sesame
Nutritional Information: Calories352kcal, Protein13.1g, Fat5.9g, Carbohydrates61.5g, Sodium chloride amount0.94g

Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: Narita→Seoul, Seoul→Narita

"Sushi box～omakase style～"
2,000 JPY  with water 
A combination of several sushi styles
Allergy information: wheat, shrimp, salmon, soybean, egg, sesame
The seaweed used is collected in the habitat of shrimps and crabs.
Nutritional Information: Calories419kcal, Protein19.0g, Fat6.9g, Carbohydrates70.2g, Sodium chloride amount3.20g

Applicable Routes：Narita→Bangkok, Bangkok→Narita, Narita→Seoul, Seoul→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: NIL

"Omusubi Rice Ball Bento"
1,500JPY with water
The lunch box features rice balls cut in half to show the beautiful colors of the vegetables inside. Enjoy together with the side dishes.
Allergy information:wheat, egg, dairy, beef, soybean, chicken, pork
Nutritional Information:Calories490kcal, Protein18.8g, Fat20.4g, Carbohydrates57.8g, Sodium chloride amount2.69g
Applicable Routes:Narita→Bangkok,Bangkok→Narita,Narita→Singapore,Singapore→Narita
Not applicable Routes:Narita→Seoul,Seoul→Narita

"Kawaii Lunch Box"
Price: 1,800 JPY  with water
A lunchbox meal decorated with cute animal and flower motifs.
Allergy information: wheat, egg, dairy, shrimp, beef, soybean, chicken, pork, gelatin
Nutritional Information: Calories442kcal, Protein14.8g, Fat17.4g, Carbohydrates56.6g, 
Sodium chloride amount2.36g

Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Singapore,Singapore→Narita
Not applicable Routes: Narita→Seoul, Seoul→Narita

"Gyoza Dumpling and Dim Sum Bento"
1,400JPY with water. A set featuring popular Chinese foods that include fried rice, gyoza dumplings, steamed shumai dumplings,and shrimp in sweet and sour chili sauce.
Allergy Info:wheat,egg,dairy,shrimp,crab,soybean,chicken,pork,gelatin, sesame
Nutritional Info:Calories468kcal, Protein14.1g, Fat23.5g, Carbohydrates50.1g, Sodium chloride amount2.81g
Applicable Routes:Narita→Bangkok & Singapore,BKK→NRT,SIN→NRT
Not applicable Routes:Narita→Seoul,Seoul→Narita

"Pork Cutlet Sandwich"
1,600 JPY  with water
These four hearty pork cutlet sandwich fingers are just the thing to fill you up!
Allergy information: wheat, egg, dairy, soybean, pork, apple
Nutritional Information: Calories581kcal, Protein25.7g, Fat26.6g, Carbohydrates59.8g, Sodium chloride amount2.96g
Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Seoul, Seoul→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: NIL

"Hamburger steak with rice gratin"
1,400 JPY  with water
A staple of Japanese Western cuisine! Enjoy hamburger steak with rice gratin with demi-glace sauce on board.
Allergy information: wheat, egg, dairy, beef, gelatin, soybean, chicken, apple
Nutritional Information: Calories453kcal, Protein15.1g, Fat25.9g, Carbohydrates39.9g, Sodium chloride amount2.8g
Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: Narita→Seoul, Seoul→Narita

"Green Curry (Vegan)"
1,600 JPY  with water
This meal contains no animal-derived products (meat, fish, eggs, dairy products, honey, etc.)
Allergy information: soybean, banana
Nutritional Information: Calories304kcal, Protein9.4g, Fat18.6g, Carbohydrates24.8g, Sodium chloride amount0.92g

Applicable Routes：Narita→Bangkok,  Bangkok→Narita, Narita→Singapore, Singapore→Narita
Not applicable Routes: Narita→Seoul, Seoul→Narita

"Muslim Meal"
1,600JPY with water. Prepared in accordance with Muslim requirements and customs.
Allergy Information:soybean,wheat,dairy,chicken,egg,cashew nut
Nutritional Information(menuA):Calories384kcal, Protein13.2g, Fat19.6g,Carbohydrates38.8g, Sodium chloride amount0.94g (menuB):Calories347kcal,Protein15.9g,Fat13.0g,Carbohydrates41.6g,Sodium chloride amount0.94g
Applicable Routes:Narita→Bangkok & Singapore,Bangkok→Narita,Singapore→Narita
Not applicable Routes:Narita→Seoul,Seoul→Narita

"Grilled chicken salad with balsamic dressing"
1,600 JPY  with water. Plenty of volume! This is a vibrant meal salad served with a balsamic dressing.
Allergy information:chicken,soybean,wheat,apple
Nutritional Information:Calories172kcal,Protein8.7g,Fat8.7g,Carbohydrates14.6g,Sodium chloride amount0.30g
Applicable Routes:Narita→Bangkok,Seoul,Singapore
Not applicable Routes:Bangkok, Seoul, and Singapore→Narita
Please make reservations and purchase at least 96 hours prior to departure.

"Fresh Fruits"
800 JPY  with water
Several kinds of fruits are available as refreshment.
Allergy information: apple, kiwi fruit
Nutritional Information: Calories78kcal, Protein0.496g, Fat0.124g, Carbohydrates18.6g, Sodium chloride amount0.03g
Applicable Routes：Narita→Bangkok,  Narita→Seoul, Narita→Singapore
Not applicable Routes: Bangkok→Narita, Seoul→Narita, Singapore→Narita
Please reserve and purchase at least 96 hours prior to departure.

<ul><li id="isPasted">Light meals and snacks as well as a range of alcoholic beverages and soft drinks are available for purchase during the flight.&nbsp;</li><li>Select menu items to match your mood and order via your smartphone/tablet terminal.&nbsp; ※This service is not available at this time. If you would like to place an order, please let a cabin&nbsp; &nbsp; &nbsp;attendant know.&nbsp;</li><li id="isPasted" style='box-sizing: border-box; border-style: solid; border-width: 0px; list-style: url("/_next/static/media/icon_dot_marker.5ceaa942.svg");'>Credit cards are accepted.（VISA/Mastercard/JCB/AMEX） &nbsp;Cash is not accepted.&nbsp;</li><li id="isPasted">Complimentary soft drinks will be offered to passengers seated in rows 1 through 9 in the front.&nbsp;<ul><li id="isPasted">Hot beverages: coffee, green tea&nbsp;</li><li id="isPasted">Cold beverages: apple juice, orange juice, green tea, Pepsi Cola, water&nbsp; ※Served in paper cups&nbsp;</li></ul></li></ul>

Advance reservations & items can be purchased on Departure date

Here we provide information about advance meal reservations and menu items that can be purchased on the day of your flight.

In-flight meals

Injury residual disability, personal effects protection, emergency costs resulting from an accident during travel.&nbsp;

Differs according to period of coverage.&nbsp;

You can apply via the <a href="https://www.chubbtravelinsurance.jp/cti/jp-ja/home/airjapan.html" rel="noopener noreferrer" target="_blank">Chubb</a> website.&nbsp;

Authority Explanatory Statement and Reasons for Comparison and Recommendation (Japanese Only)

We offer insurance for your valuable trip.

Overseas Travel Insurance

&lt;Hotel reservation service "<a href="https://www.agoda.com/?cid=1917110" rel="noopener noreferrer" target="_blank">Agoda Company Pte.Ltd.</a>"&gt;

Optional services

Paid advance assigned seating service

Check-in baggage

Inflight Internet Connection Services

In-flight meals

Overseas Travel Insurance

Hotels