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Check-in baggage

Photograph of passengers checking in baggage at the airport.

Here we provide information about check-in baggage.

Regular

  • Check-in baggage fees apply from the first piece of baggage. Up to 5 pieces of baggage meeting the stipulated size requirements may be checked in, and it will be charged for each piece.
  • The maximum size (sum of three sides) and weight of each piece of check-in baggage is 203cm and 32kg or less.
  • If you pay a check-in baggage fee, the weight included in the fee is up to 23kg per piece. An overweight charge will be applied for each piece. A separate overweight charge will be applied for pieces weighing between 23kg and 32kg, and the payment can only be made at the airport counter.
  • Fees differ for check-in baggage options purchased at the time of ticket purchase and after ticket purchase.
  • Please refer to the Check-in Baggage Fee Chart for fees.
  • After purchase, the check-in baggage option service cannot be canceled nor can the fee be refunded at the customer’s request. 


check-in baggage rules

Example: If you have baggage weighing less than 23Kg

  • Simple type: You will be charged from 1 piece, and you will need to pay for the checked-baggage fee at the airport counter. You can also purchase in advance on our website with an affordable price.
  • Standard type: Up to 1 piece for free.
  • Selected type: Up to 23kg per piece, up to 2 pieces for free.


*Items whose total length, width, and height exceeds 203 cm cannot be checked in.

check-in baggage rules

Example: If you have baggage that exceeding 23Kg but weighing less than 32Kg

  • Simple type: You can purchase the checked-baggage option for up to 23Kg per piece. You can pay for the checked- baggage fees and overweight fees at the airport counter.  It is possible for you to purchase checked-baggage options in advance on our website, but overweight fees will only be paid at the airport counter.
  • Standard type: Free for 1 piece up to 23Kg. You will only have to pay the overweight fee at the airport counter.
  • Selected type: Up to 2 pieces can be checked in free of charge, and the weigh no more than 23 kg each.


*Items whose total length, width, and height exceeds 203 cm cannot be checked in.

About  carry-on baggage, please check here.

Sporting equipment

  • When checking in sporting equipment, the special baggage fee applies from the first piece of baggage.  Check-in Baggage Fee Chart
  • Special baggage fees must be purchased at least 24 hours prior to departure. 
  • After purchase, the check-in baggage service cannot be canceled nor can the fee be refunded at the customer’s request. 
  • This service applies to the following sporting equipment. (Regular check-in baggage fees apply to sporting equipment that is not listed here.) 
    • Bicycles 
    • Golf (regarded as sporting equipment regardless of the number of clubs) 
    • Skis (Skis and Boots)
    • Snowboards (Snowboards and Boots)
    • Surfboards 
  • The size regulations for acceptable items are as follows

    Size: The sum of the three dimensions must not exceed 250 cm, but the longest dimension must not exceed 220 cm.

    Weight: up to 32 kg

  • In order to secure loading space, customers who plan to check-in bicycles, surfboards, skis, or snowboards are kindly requested to inform the contact center of their sizes in advance.

  • If you do not declare the size of your sports equipment in advance, we may not be able to secure space for it to be loaded, and you may not be able to load it even if you have paid for it. 

About damage to baggage

  • Please contact the airport staff when you arrive for damage discovered when you arrive. Under the attendance of the staff, we will judge whether or not compensation is possible.
  • We are not responsible for unavoidable damage during transportation.
  • Damage of bags that do not affect the contents will not be covered by compensation. In addition, the contents of the bag will not be covered by compensation.
  • No packing materials are available at the airport. If you leave the fragile items such as musical instruments, sports equipment, ceramics, glass products, and liquor bottles, please pack it yourself for aviation transportation yourself.
  • We are not responsible for not only fragile ones, but also for damage due to insufficient packaging and partially lost.


Other precautions

  • Customers who leave their baggage should complete the boarding procedure with plenty of time.
  • Depending on the amount of installation, you may not be able to leave it.
  • We do not offer packing items such as vinyl cover, so if you need it, please prepare it yourself.
  • When picking up baggage, please check your baggage replacement certificate and baggage tag number.
  • Please check the packaging status by yourself when you leave fragile baggage.
  • We do not provide "through baggage service (service to carry your baggage from the departure point to the final destination)". If you are boarding for two or more sections, please leave at the departure area for each section and receive it at the arrival area.
  • There are items such as dangerous items that are prohibited or restricted. For details, please check About carry-on baggage.