Customers who need assistance

• Able to walk and go up and down stairs unassisted, but not able to walk long distances (use a wheelchair only in the airport).
• Able to walk unassisted but not up and down stairs (use a wheelchair to the plane entrance).
• Unable to walk unassisted (wheelchair to near the seat in the cabin and need assistance in transferring)

• Type of wheelchair (electric or manual)
• For electric wheelchairs, whether the battery can be removed or not
• For electric wheelchairs, battery type
• Wheelchair foldable or not
• Wheelchair size (height, width, depth, weight)

• To request a seat, please use the Advance Seat Reservation Service at least 24 hours prior to departure. (Paid service)
• For safety reasons, emergency exit row seats are not available for customers using wheelchairs.
• Attendants and cabin attendants are unable to provide personal assistance (such as assistance with meals and use of restrooms), so customers who are unable to take care of personal needs on their own will need to reserve a seat next to an accompanying person in advance.

• The counter attendant at the departure airport will check the battery. If you are unsure about the battery for your wheelchair, please check with the manufacturer, etc., beforehand.
• If you have a type of wheelchair for which the battery cannot be easily checked visually due to its structure, please bring the instruction manual or other documentation that shows the type of battery.
• Limits on the number of batteries and their power consumption (Wh- watt-hours) vary depending on battery type.
• The following applies only when transported by the person using the device as a walking aid. Note that spare batteries may not be transported by themselves, as they must be transported together with the electric wheelchair itself.

(For lithium-ion batteries)

Up to two batteries with a watt-hour rating (Wh) of 160 Wh or less may be carried on board per person. Not allowed in checked luggage. One battery with a watt-hour rating (Wh) of greater than 160 Wh but 300 Wh or under may be carried on board per person. Not allowed in checked luggage.

Batteries with a watt-hour rating (Wh) exceeding 300 Wh are not permitted on board or in checked baggage.

Batteries installed in the wheelchair itself are not included as spare batteries. When removing the battery, pack it in appropriate materials before bringing on board to protect it from external impact.

(For dry batteries such as NiMH, NiCd, etc.)

Two batteries are allowed per person in checked luggage. Not allowed on board.

(For wet non-spillable batteries)

One battery is allowed per person in checked luggage. Not allowed on board.

(For wet spillable batteries)

Spares are not allowed in checked luggage or on board.

• To request a seat, please use the Advance Seat Reservation Service at least 24 hours prior to departure. (Paid service)
• For safety reasons, emergency exit row seats are not available for customers using wheelchairs.
• Attendants and cabin attendants are unable to provide personal assistance (such as assistance with meals and use of restrooms), so customers who are unable to take care of personal needs on their own will need to reserve a seat next to an accompanying person in advance.

• To request a seat, please use the Advance Seat Reservation Service at least 24 hours prior to departure. (Paid service)
• For safety reasons, emergency exit row seats are not available for customers using wheelchairs.
• Attendants and cabin attendants are unable to provide personal assistance (such as assistance with meals and use of restrooms), so customers who are unable to take care of personal needs on their own will need to reserve a seat next to an accompanying person in advance.
• Written communication is available at the check-in counter and on board the aircraft. Please inform airport staff or flight attendants if you need this service.

• When accompanied by an assistance dog for the physically challenged (guide dog, service dog, or hearing dog), customers will be required to present a document, harness, tag, or verbal confirmation proving that the dog is a guide dog, hearing dog, or service dog.
• Medium and large dogs are required to lie down on the floor in the cabin. To ensure space for service dogs, we recommend that you designate (1A~C、1D~G、1H~K、10D~G、30D~G) when selecting advance seat reservations. (Advance seat reservation is a paid service.) For details, please refer to Paid advance seat designation service.
• If you have a large dog that you believe will take space into aisle or adjacent seats, you may be required to contact call center for your assistance dog.
• Customers with guide dogs, hearing dogs, or service dogs certified overseas can receive a “limited-time certificate” for the duration of their stay in Japan. For details, please refer to the Ministry of Health, Labor and Welfare website “Information on Assistance Dog Users Traveling from Overseas.” (PDF) Advance import/export quarantine procedures are required. For more information, please check the Ministry of Agriculture, Forestry and Fisheries website "Animal Quarantine Station".

Passengers who are 29 days or more from the expected date do not need to contact us in advance. We may ask you about your expected childbirth date and health condition at the airport and onboard the aircraft. Passengers within 28 days including the expected date of childbirth are required to submit a MEDICAL INFORMATION FORM issued within 7 days including the date of flight. For passengers within 14 days including the expected date of childbirth, a MEDICAL INFORMATION FORM issued within 7 days including the date of flight must be submitted and a doctor must accompany the passenger. Please download the MEDICAL INFORMATION FORM (PDF)and send it to the Contact Center by Flies Submission Form 5days prior to departure.

For safety reasons, emergency exit row seats are not available for pregnant customers.

Customers with intellectual or developmental disabilities are required to confirm the following in advance at the Contact Center.

• Attendants and cabin attendants are unable to provide personal assistance (such as assistance with meals and use of restrooms), so customers who are unable to take care of personal needs on their own will need to reserve a seat next to an accompanying person in advance.
• To request a seat, please use the Advance Seat Reservation Service at least 24 hours prior to departure. (Paid service)
• For safety reasons, emergency exit row seats are not available for customers using wheelchairs.

• Please inform us the specification of your Medical Oxygen Cylinder to AirJapan Contact Center at least 5days prior to departure. Please download the the Medical Oxygen Cylinder Checklist (PDF)and send it to the Contact Center by Files Submission Form .
• To board your flight, you must submit a Medical Information Form (MEDIF). If you wish to bring a medical oxygen cylinder on board, please fill out the Medical Information Form and send us a photo of the oxygen cylinder you will be using.
• Please note that for safety reasons emergency exit row seats are not available.

• Please inform us the specification of your medical equipment to AirJapan Contact Center at least 5days prior to departure. If an aircraft instrument is affected, the captain may ask you to stop using it.
• There is no AC adapter unit for each seat.
• You may be asked by the captain to turn it off without prior notice in case it affects aircraft instrument.
• Please note that for safety reasons emergency exit row seats are not available.

• You do not need to contact us before your travel.
• It is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.
• Even for medical purposes, scissors and/or other cutting tools* are restricted items and not allowed to be carried on board. Please prepare it cut in advance.

• Insulin pumps, self-use syringes (needles), epinephrine injections, and medications are allowed on board.
• No prior declaration or medical certificate is required to bring such equipment on board.
• To pass through airport security smoothly, it is recommend that you carry a document with you that clearly states your condition (e.g., prescription, doctor’s certificate, diabetic ID card, etc.).
• We recommend that customers using overseas airports have certificates prepared in English.
• Standards at overseas airports may differ from country to country, so please contact your embassy or other relevant authorities prior to departure.
• Be sure to take any used syringes and needles with you and dispose of them in the prescribed manner as instructed by the medical institution.

• Stretchers are not available.
• Peritoneal dialysis (CAPD) is not allowed in cabin.
• The following customers may not be permitted to board:
  • Customers with health concerns
  • Customers with major injuries
  • Customers who have had major surgery
  • Category 1, Category 2, Category 3 infectious diseases and those who are within the suspension period stipulated by the School Health and Safety Act in Japan, and those who have been suspected.