Inflight Internet Connection Services
In -flight Internet connection service (paid).
How to connect
Please refer to the information in the seat seat, select the plan, and purchase.
Equipment that can be used
Equipment that can connect to wireless LAN, such as your smartphone, tablet terminal, and laptops.
※It is recommended to use on smartphones and tablet devices.
※There is no lending of equipment on board.
Usage fee
We have a plan according to time.
| Plan name | Price (US dollar) |
|---|---|
30 minutes plan | $6.95 |
3 hours plan | $16.95 |
Full -flight plan (up to 24 hours) | $21.95 |
※It will be a continuous time after signing in first.
※The Internet can be used only by flight flights that have purchased the Wi-Fi plan, and cannot be accessed on connecting flights unless you purchase again.
※The Internet can only be accessed from the device that purchased the Wi-Fi plan.
Payment method
Credit card only (VISA / Master / Discover / AMEX / JCB / Diners)
※Cash, electronic money, debit card, etc. are not available.
※The receipt will be sent to the e -mail address to be registered when using the service.
About communication environment
- This service uses wireless LAN technology. As a result, the access of this service may be in charge of communication and unauthorized access, as in the specifications of other wireless LAN spots that can access public access. When using this service, it is strongly recommended that you take security measures such as the terminal firewall and virus software for the use of this service.
- The communication environment of the Internet line in the aircraft cannot achieve the speed and capacity of the communication as much as the ground.
When using the attached file, downloading video content, or using online games, you may not be able to realize the communication status you expect.
- We recommend that you send and receive text data on your smartphone / tablet device and use it to browse web pages.
- There are areas that cannot be communicated in some countries, even above the countries that are displayed as available areas.
- In addition, the line may be disconnected for unexpected reasons, such as domestic circumstances and weather conditions in the country.
Precautions for use
- This service uses wireless LAN technology. As a result, the access of this service may be in charge of communication and unauthorized access, as in the specifications of other wireless LAN spots that can access public access. When using this service, it is strongly recommended that you take security measures such as the terminal firewall and virus software for the use of this service.
- For safety and other reasons, the Airjapan Wi-Fi service may be suspended. Please note that we are not responsible for the loss of data generated by using this service, damage such as device failure, etc.
- Video streaming may not be supported.
- We recommend that you disable automatic updates for applications and software running on the background.
Inquiries regarding connection services
Please check the following for inquiries regarding the connection service and the contact information (including survey in the event of a problem) regarding the refund if you can not connect.
The service provider, which is the inquiry, is described in the email sent to the e -mail address registered when using the service.
- E-mail
airjapanwifihelp@panasonic.aero
(Japanese and English available）
- Call inquiries
<Free dial/If you are from Japan/Japanese compatible>
0120-921-918
*It cannot be used from IP phone.
<If you are from outside Japan/Japanese Compatible>
+81-3-4589-9497
*Call charges will be borne by the customer.
*Japan time 9:00-17:30 (excluding weekends and holidays, except for the end of the year)
<English Compatible>
+1-949-204-4523
*Call charges will be borne by the customer.
Japan time 9:00-17:30 (excluding weekends and holidays, except for the end of the year)
AIRJAPAN's Internet connection service provider is Panasonic Avionics.
For questions and opinions, please contact Panasonic Avionics Customer Care.