Dear Customers Affected by the Cancellation of NQ2 on Feb 22nd

(Updated on March 7th, 2024)

Dear Customers Affected by the Cancellation of Flight NQ2 on February 22nd

We deeply apologize for the inconvenience caused to our valued customers affected by the cancellation of flight NQ2 (from Bangkok to Narita) on February 22nd due to aircraft maintenance.                          

The cancellation resulted from a technical issue that was found on the incoming aircraft, NQ1 from Narita, after it arrived in Bangkok. Our maintenance team worked diligently to resolve the issue so the flight could depart, but was unable to do so. This led to the decision to cancel the flight at 2:55AM (Thai local time), well beyond the scheduled departure time.

The safety of our customers and employees is our top priority for AirJapan and we will not operate a flight that does not meet the highest operating standards.

We recognize and regret that we did not provide sufficient explanation to our customers waiting at the boarding gate during the long, late night delay.  We cannot apologize enough.

We will be sending out emails sequentially to offer partial compensation to the customer representatives who were inconvenienced by the long wait and insufficient information about the status of flight NQ2 on Feb 22nd.  

Again, we sincerely apologize for any inconvenience caused to our valued customers. 

Air Japan Co.,Ltd.

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