Reservation Changes and Refunds

• Reservations cannot be changed.

• It is not possible to change the name on an air ticket or transfer a ticket after the reservation has been made. 
• If there is a change in passengers, it is necessary to cancel the reserved ticket and purchase a new air ticket. 

The name shown in the passenger’s passport (name on the air ticket) cannot be corrected after the ticket has been purchased. Please be careful when making a reservation to ensure that there are no mistakes in the passenger’s name.  The following passport information can be edited by the customer from the booking confirmation page.

• Passport number 
• Phone Number
• e-mail Address

• Refunds for Bangkok and Singapore Routes
  We will refund the remaining amount after deducting a cancellation fee from the fare as the following. However, optional services cannot be refunded. (Except Simple fares) 

• Refunds for Seoul-Incheon routes
  We will refund the remaining amount after deducting a cancellation fee from the fare as the following. However, optional services cannot be refunded, and no refund will be given if the cancellation fee exceeds the fare.

• In the event a passenger cancels a trip, depending on the country/itinerary, it is possible to obtain a refund of the taxes and other fees (e.g., International Passenger Service Facility Charge) that AirJapan no longer needs to pay because the passenger is no longer traveling.  Please complete the procedure from "Check Reservation" on the AirJapan website before the departure of the reserved flight shown on the ticket.
• If the departure time has passed, please contact our call center within 90 days from the departure date of the reserved flight. Please note that you will not be able to be refunded after the deadline. 
• Please note that the period of time between the date when the refund procedures are completed and the date when the refund is actually paid into your bank account differs depending on your payment method.  For detailed information, please ask your payment service provider.

In the event your scheduled flight is canceled or significantly delayed because of bad weather or reasons attributable to Air Japan, the following measures will be taken. No handling fee. 

<Schedule Change>

• We will reaccommodate any of our flights that are cancelled or significantly delayed due to bad weather etc. within 14 days before or after the departure date of the reserved flight. 
• Please click the link provided in the email sent from AirJapan before the scheduled departure time of the reserved flight shown on your ticket and complete the procedure on our website. 

<Full refund>

• Unless there are special provisions in the applicable laws or regulations of the country where the ticket payment or refund was made, fares, optional services, and other fees will be refunded in accordance with Air Japan’s Conditions of Carriage. Air Japan usually pays refunds in the currency used when the ticket was purchased, but refunds may be paid in another currency in accordance with company rules.
• Please click the link provided in the email sent from AirJapan and complete the refund procedure on our website before the scheduled departure time of the reserved flight shown on your ticket.
• Please note that the period of time between the date when the refund procedures are completed and the date when the refund is actually paid into your bank account differs depending on your payment method.  For detailed information, please ask your payment service provider.