Airport Procedures

The boarding procedures must be completed at least one hour before departure.

Please note that you cannot board the flight if you have not completed all the procedures, including baggage check-in, by the designated time.

• Check-in is automatically performed no later than four hours before departure time. After check-in is completed, the Boarding Pass is sent to the e-mail address that was registered at the time of booking.
• Use the Boarding Pass that you have received by email when you check your baggage and go through the boarding gate.
• If you have not received a Boarding Pass Sending Notification or Check-in Notification, please go to the check-in counter at the airport.

• People who need to be attended to by staff members, such as those who depart from airports where the auto check-in service is not available and those who need special assistance, can check in at the airport counter starting three hours before departure time.
• For seating requests, please use the paid advance assigned seating service. You cannot request a seat change at the airport counter.

A fee is required for baggage check-in. Please make a purchase on the AirJapan website at least five hours before departure time.

If you pay the baggage check-in fee at the airport counter, a handling fee will be charged.

• You can use the self-baggage drop from four hours＜3 and a half hours for NQ21＞ before departure time. You need your boarding pass and passport to use the self-baggage drop.
• Please go to the airport counter to check baggage that is subject to the excess baggage charge or large baggage, such as sporting equipment.

• You can check large baggage, such as sporting equipment and baggage that is subject to the excess baggage charge up to three hours before departure time.
• If you want to check in a stroller or wheelchair, please go to the airport counter.

Please go to the security checkpoint early because it is expected to be busy.

 You need your boarding pass and passport at immigration.

Please be sure to go to the boarding gate at least 30 minutes before departure time. You may not board the fight if you do not come at least 30 minutes before departure time.