Check-in Procedures

Check-in (boarding procedures) and baggage drop-off methods vary depending on your departure airport.

Please check the table below and ensure that you complete the check-in and any necessary baggage drop-off procedures at least 1 hour prior to departure.

• Check-in closes one hour prior to departure.
• Please note that you will not be allowed to board if all procedures, including baggage drop-off, are not completed by the designated time.
• If you have not selected a seat in advance, one will be automatically assigned at check-in. We are unable to accept seat requests at this time. If you wish to select a seat, please purchase Paid advance assigned seating service no later than 5 hours prior to departure.
• AirJapan does not offer through check-in services with other airlines (a service that allows you to check in for your entire itinerary from your initial departure point to your final destination). You will need to enter the country once and complete check-in again with the connecting airline.

Applicable for flights departing from Narita Airport.

• You can complete online check-in on our website (PC or mobile) starting 24 hours prior to departure.
• An online check-in notification email will be sent to the email address registered in your booking 24 hours prior to departure, if applicable.
• Your boarding pass will be sent to the email address registered in your booking.
• If you are traveling with an infant (under 2 years old) or require counter assistance, please proceed to a staffed counter at the airport.

Applicable for flights departing from Suvarnabhumi International Airport and Narita International Airport(*).

• If online check-in has not been completed at least four and one-half hours prior to departure, boarding procedures will be completed automatically, and your boarding pass will be sent to the email address registered in your booking. No additional action is required on your part.
• If you do not receive a “Notice of Boarding Pass Delivery” or “ Check-in Notification  ” email, please proceed to the airport counter.

Applicable for flights departing from Narita Airport. （Location: Narita Airport Terminal 1, South wing 4th floor Zone D)

• You can use an auto check-in kiosk at the airport from 4 hours before departure time.
• Please use the printed boarding pass issued by the self-service check-in kiosk.

Applicable for all flights 

• You can check in at the airport counter starting 3 hours before departure time.
•  If you require assistance, please visit a staffed counter at the airport.

• As a general rule, check-in baggage is subject to a fee. Strollers for children and wheelchairs can be checked free of charge.
• You can purchase the check-in baggage service on our website (PC or mobile) no later than five hours prior to departure or pay at a staffed airport counter. Please note that additional service fees apply when paying at the airport.
• AirJapan does not offer through baggage services with other airlines (a service allowing baggage to be checked through from the initial departure point to the final destination). For connecting flights, please enter the country, retrieve your check-in baggage, and recheck it with your connecting airline

Available upon departure at Narita Airport （Self-baggage drop Location: Narita Airport Terminal 1, South wing 4th floor Zone D)

• You can use the self-baggage drop from 4 hours＜3 and a half hours for NQ121＞ before departure time. 
• Large items, such as strollers, wheelchairs, sports equipment, and items subject to excess baggage charges, cannot be accepted at self-service counters. Please check them at a staffed airport counter.

Available upon departure for all airports. 

• You can check in for baggage from 3 hours before departure time.